Dear Dental Practice Owner,
You know it as much as I do: Having happy patients who refer you to their friends is the ultimate compliment for the growth of any dental practice.
It often takes decades to build a great reputation but can take minutes oreven seconds to ruin it completely.
Thousands of £££ spent on marketing is not going to magically grow your practice or increase the FREE referrals your practice could receive.
Grow your dental brand without spending a penny more on marketing by learning insider customer service skills from the hospitality industry.
Turn your practice into the most raved about dental practice in your town and city, if you already are the most raved about practice – then make sure you stay in the top spot!. Leave your competitors so far behind that they have no idea how to catch up.
My name is Ramin, Lead Hospitality Customer Service trainer at Clinics. I specialise on growth for the dental industry utilising the power of Word of Mouth and Referrals only.
My superpower is that I am not a dental coach, I won’t teach you what you already know or have heard.
My training is ENTIRELY different as I bring my experiences, stories and practical training from the five-star hospitality industry.
Born in London, My career started as a receptionist in Hyatt Regency London The Churchill, a 5-star luxury property. Within six months I was promoted to departmental trainer and then further promoted to guest relations overseeing arrivals of regular guests, VIP’s & Celebrities. My flair for delivering the highest-level guest experiences allowed me to make a natural transition as a trainer where I went on to train the best hotels in the world on Customer Service.
In my 1-day workshop you will learn how your team can use insider 5-Star Hospitality training methods to your advantage by exceeding patients expectations, consistently and effortlessly every single time!
Topics covered:
- Creating WOW moments
- Building a loyal raving fanbase
- Making strong first impressions
- Communication hacks
- Professional small talk
- Developing and maintaining relationships that last for a lifetime
- How to uphold and maintain a conversation
- Boost Google reviews
- Increase your 5 Star Google Reviews by 74% in a matter of weeks!
- Creating customer service SOPs
- Company and area knowledge
- Injecting customer service enthusiasm to emails
- Moments of truth
Bonuses:
- Welcoming in different languages
- Forbidden service phrases
- Full-rights to turn our workshop guide into your own Customer Service Manual that you can brand for your practice, and use to train future hires.
I will train up to 15 delegrates from the same organisation at your practice, or in a conference room at a convenient location for you and your team. Visit the website to learn more.